The desk
Contact
Reception is open day and night. Write to us about a stay, a table, or a celebration.
Visit or write
- Address
- Aley, Lebanon
- Phone
- +961 5 555 190
- Reception
- Reception is open 24 hours a day, seven days a week. Dial 0 from the room telephone.
- Check-in / out
- 3:00 PM / 12:00 PM
Questions
What time is check-in?
Check-in begins at 3:00 PM.
What time is check-out?
Check-out is by 12:00 PM.
Can I request early check-in?
Yes. It may be possible subject to room availability and is not guaranteed. Contact Reception in advance.
Can I request late check-out?
Yes. It is subject to availability, and an additional charge applies. Reception must confirm availability and the charge.
When do I pay for my stay?
Payment must be completed upon check-in.
Which payment methods are accepted?
Cash and credit card.
What identification may be needed at check-in?
Guests may be requested to present a valid government-issued ID or passport and reservation details when applicable. Additional guests may also be asked for identification.
What time is breakfast?
Breakfast is served daily from 8:00 AM until 11:00 AM.
Is Reception always available?
Yes. Reception operates 24/7 and is available by dialing 0 from the room telephone.
How do I request housekeeping?
Dial 0, and Reception will arrange the request.
What does housekeeping include?
General room servicing may include floor mopping, towel replacement, and waste collection.
How do I report a maintenance problem?
Dial 0 and describe the issue. Urgent leaks or flooding should be reported immediately.
How do I contact the restaurant?
Dial 508 from the room telephone.
Are minibar items complimentary?
No. Minibar items carry an additional charge. Prices are available through the in-room QR code.
Does the hotel have a swimming pool?
Yes. The hotel has an Olympic-size outdoor swimming pool.
Are pool towels free?
No. Pool towels cost USD 3 per towel.
Are dental kits available?
Yes. Dental kits cost USD 1 per kit and can be requested through Reception.
Does the hotel have a gym?
A gym is being prepared and will open soon. Contact Reception for the latest information.
Is the rooftop always open?
No. It is seasonal, generally operating from June through September, subject to hotel operating arrangements.
Are restaurants and beaches nearby?
Yes. Restaurants, cafés, pubs, beaches, entertainment, and leisure options are nearby. Reception can provide general recommendations.
Who should I contact for help during my stay?
Dial 0 at any time for Reception.
Can I extend my stay?
Contact Reception in advance. Extensions depend on room availability and the applicable rate.
Are special requests guaranteed?
No. The hotel will make reasonable efforts, but requests depend on availability and cannot always be guaranteed.
Are smoking, visitor, and cancellation rules always the same?
No. They may depend on the reservation type or booking channel. Review the booking confirmation or ask Reception.